Solution for Customer and IT services:
- Streamline the process for IT and Customer services like Asset Management, Incident Management, Data Back Up and Restoration, Customer helpdesk and IT service management
- Design the Workflow to manage the processes for customer and IT services
- Store and protect the records generated
- Automatically route services to appropriate managers to review and resolve, then route through the review and approval process
- Keep a complete record of who viewed, modified, approved and changed information
- Text Search to quickly find and retrieve information
- Manage all other back office documents
- Store and easily retrieve reports
- Ensure confidentiality and security
Benefits:
- Cut IT and customer service costs by eliminating the paper shuffle
- Rapid Deployment equals rapid ROI
- User friendly and flexible interface
- IT and customer service staff can focus on more on providing better service to the customers
- Never misplace a document
- Eliminate rows of filing cabinets and the costs associated with file storage
- No IT infrastructure required to use the application