Solution for Customer and IT services

Home Process Automation Solution for Customer and IT services


Solution for Customer and IT services:
  • Streamline the process for IT and Customer services like Asset Management, Incident Management, Data Back Up and Restoration, Customer helpdesk and IT service management
  • Design the Workflow to manage the processes for customer and IT services
  • Store and protect the records generated
  • Automatically route services to appropriate managers to review and resolve, then route through the review and approval process
  • Keep a complete record of who viewed, modified, approved and changed information
  • Text Search to quickly find and retrieve information
  • Manage all other back office documents
  • Store and easily retrieve reports
  • Ensure confidentiality and security
  • Cut IT and customer service costs by eliminating the paper shuffle
  • Rapid Deployment equals rapid ROI
  • User friendly and flexible interface
  • IT and customer service staff can focus on more on providing better service to the customers
  • Never misplace a document
  • Eliminate rows of filing cabinets and the costs associated with file storage
  • No IT infrastructure required to use the application